CoolTrade Support


1.      If you are having any trouble with running the software, it is highly recommended that you follow these steps:

a.      Run a CHKDSK /F from DOS (CMD command) and reboot to allow the computer to run the disk check and repair the hard drive.

b.      Run the Strategy Wizard first, then click on the File Menu in the Strategy Wizard, and select “Download New Software” or “Download Beta Software”.  That will refresh your software and reinstall the API software that is used to connect to our 3rd party partners.  All of your present settings will remain unaffected by the upgrade.

c.       If you still cannot connect to the software, then send email to for assistance.

2.      All questions related to Strategy Development or “How To” use the software, can either be answered by watching the Tutorial Videos, referring to the OnLine Help files, or posting to the CoolTrade Community board where many very knowledgeable and experienced CoolTrade members may lend assistance.



Regina Guinn CoolTrade Article

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